Terms of use

Renvae is software for people who let their own property in Singapore. It helps you build a listing, prepare copy to post yourself, schedule viewings, receive enquiries and keep tenancy records.

We are a software company, not a property agency. We do not do estate agency work, we do not represent you, we do not negotiate, we do not introduce tenants to you, and we never deal with your tenant on your behalf. You do all of that yourself — that is the point of the product, not a limitation of it.

Nobody here is a licensed property agent, and nothing on this site should be read as an offer to act as one.

Renvae is a new business and its company is not yet registered. Until registration is complete, the service is operated by its two founders personally, and these terms are an agreement with them.

When the company is registered we will update this page and the footer with its name and registration number, and the agreement will continue with the company on the same terms.

We do not draft your tenancy agreement, and nothing we provide is legal advice. Using this software does not make us your lawyer or your agent.

The software organises information you supply and helps you keep track of your own letting. Any document you use, any term you agree with a tenant, and any decision about who to let to, is yours. If something turns on a legal question — what a clause means, whether a term is enforceable, what to do about a dispute — get advice from a Singapore-qualified lawyer.

Where we point to a rule or a deadline set by a government body, we name the body and link to it so you can check it at the source. Those rules are theirs, and they can change without us noticing.

A tenancy agreement in Singapore has to be stamped with IRAS, and there is a deadline. If the product reminds you about it, the reminder is a convenience and nothing more.

We do not stamp anything for you, we do not file anything on your behalf, and we do not deal with IRAS or any other authority in your name. The obligation, the deadline and any penalty for missing it remain yours. Check the current position with IRAS.

We never charge a tenant anything. There is no fee, no deposit and no subscription on the tenant side of this product, and there never will be.

Free for our first 100 landlords — and free for them for good. A founding landlord is never billed for the software, whatever it later costs anyone else, and we will not add a time limit, a usage cap or a fair-use condition to that afterwards. A place in the 100 is taken by publishing your first listing, and one landlord holds one place however many properties they let.

Where a part of the product is paid for by a landlord, the price is stated in full before you agree to it, and it is a flat amount. It does not change with the rent you achieve, it is not a percentage of anything, and it is not conditional on the place being let. We do not take a commission, and we are not paid by anyone else in connection with your letting.

If we ever change a price, the change applies to what you buy afterwards, never retrospectively to something you have already paid for.

What you put into the product stays yours — your property details, your photographs, your tenancy records. You give us permission to store it, process it and show it back to you in order to run the service, and to display the parts of your listing that you choose to publish. That permission ends when you delete the material or close your account.

You are responsible for having the right to use what you upload, and for the accuracy of what your listing says about your property. If we photograph your property for you, you may use those photographs for letting it, for as long as you like.

Some parts of the product write text for you to use — listing descriptions, copy prepared for the places you post yourself. It is generated automatically from what you entered, and it can be wrong, out of date, or simply not how you would put it.

Read it before you publish it. Once you post it, it is your advertisement and you are responsible for it — including that it describes your property accurately. We do not check it for you, and we do not publish anything on your behalf.

You agree not to:

• list a property you have no right to let;
• use the product to discriminate unlawfully against anyone, or to send anyone unwanted marketing;
• misrepresent a property, its condition, its rent, or who you are, to a tenant or to us;
• attempt to access other people's data, break the service, or copy it wholesale by automated means.

If you do any of these we may suspend or close your account. Where it is fair to do so we will warn you first and give you a chance to put it right.

We aim to keep the service running and to fix things quickly, but we do not promise it will be uninterrupted or fault-free, and we make no promise about how long it takes to let a property or whether it lets at all — that is not something software can promise and we will not pretend otherwise.

We may change or withdraw features. If we withdraw something you rely on, or close the service entirely, we will give you reasonable notice and let you take your data with you.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Any rights you have as a consumer under Singapore law stand regardless of what this page says.

Beyond that, and because this is a tool you use to run your own letting rather than a service performed for you, we are not responsible for the letting itself: for your choice of tenant, for the terms you agree, for rent that goes unpaid, for a dispute with your tenant, or for a loss you suffer because a place stayed empty.

Where we are responsible for something, our total liability is limited to the greater of the fees you paid us in the twelve months before the problem arose and S$1,000.

You can stop using the product and close your account whenever you like, and ask us to delete your data — how that works is on the privacy page. We can end this agreement if you break these terms, or on reasonable notice if we stop offering the service.

We will update these terms as the product changes, and the date at the top moves with them. If a change materially affects you, we will tell you directly rather than leave you to notice. Continuing to use the product after that means you accept the new version.

These terms are governed by Singapore law, and the Singapore courts have jurisdiction. If something goes wrong, tell us first through any contact channel on this site. Most things are cheaper and faster to fix by asking.